5-If someone leaves a bad comment or review, how does the brand react? What do you think about their strategy for dealing with bad reviews?

Every firm has the reviews and comments on their social accounts and also on google. it is not that hard to find reviews about any business.  

VESPA do not ignore the comments and replies on their posts over social media, they are active and interact with public who gave reviews by replying them on comments. 

They try to clear any misunderstandings if any happens between them and customers.

to resolve any doubts and conflicts related to vespa, they try to reply and apologize sincerely and do appreciate the positive comments.

Try to not make any type of false promises over internet that will not come true.




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